Basem El-Haik Service Design for Six Sigma
Купить за 13762.67 RUR
A roadmap to consistent, high-quality service for any organization A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for
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Basem El-Haik Medical Device Design for Six Sigma
Купить за 17954.91 RUR
The first comprehensive guide to the integration of Design for Six Sigma principles in the medical devices development cycle Medical Device Design for Six Sigma: A Road Map for Safety and Effectiveness presents the complete body of knowledge for Design for Six Sigma (DFSS), as outlined by American
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Basem El-Haik Simulation-based Lean Six-Sigma and Design for Six-Sigma
Купить за 14778.7 RUR
This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help
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Basem El-Haik Axiomatic Quality
Купить за 14316.87 RUR
The first book to integrate axiomatic design and robust design for a comprehensive quality approach As the adoption of quality methods grows across various industries, its implementation is challenged by situations where statistical tools are inadequate, yet the earlier a proactive quality system
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Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience
Купить за 2192.52 RUR
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible,
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Peter Docherty Learning by Design
Купить за 5542.01 RUR
This book advances a design-based approach for the investigation and creation of sustainable organizations. The learning-by-design framework is utilized to examine learning in six successful companies in different industries and national settings and provides a roadmap for improving systematic
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Michael Pecht Reliability Engineering
Купить за 13923.06 RUR
An Integrated Approach to Product Development Reliability Engineering presents an integrated approach to the design, engineering, and management of reliability activities throughout the life cycle of a product, including concept, research and development, design, manufacturing, assembly, sales, and
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Sauming Pang Successful Service Design for Telecommunications
Купить за 10899.29 RUR
Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are
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Tongdan Jin Reliability Engineering and Services
Купить за 14409.23 RUR
Offers a holistic approach to guiding product design, manufacturing, and after-sales support as the manufacturing industry transitions from a product-oriented model to service-oriented paradigm This book provides fundamental knowledge and best industry practices in reliability modelling,
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Peter Farenden ITIL For Dummies
Купить за 2693.26 RUR
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need
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Michael Kavis J. Architecting the Cloud. Design Decisions for Cloud Computing Service Models (SaaS, PaaS, and IaaS)
Купить за 4723.66 RUR
An expert guide to selecting the right cloud service model for your business Cloud computing is all the rage, allowing for the delivery of computing and storage capacity to a diverse community of end-recipients. However, before you can decide on a cloud model, you need to determine what the ideal
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Группа авторов Customer Service in Health Care
Купить за 6697.26 RUR
Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide readers with the fundamental
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